Complaints Procedure

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Response to Complaints

Although we receive very few, if you have a complaint or a concern – do not keep it to yourself, please let us know.

  • We will endeavour to deal with all complaints on the same day and usually by a senior member of staff.
  • We will endeavour to answer letters within twenty four hours.
  • Appointments will be made to suit your convenience.
  • The telephone is usually staffed between 7.30am and 5.00pm.
  • Either your child’s Head of Year or a member of the Senior Leadership Team is usually available for immediate telephone contact
  • The Head of School is pleased to discuss with parents any criticisms of the school. If problems remain unresolved, there is a documented procedure, available from the offi ce, to deal with such complaints.

Complaints Policy

Please visit to view the complaints policy.

Summer 2022 Exams ‘Advanced Information’ for Year 11 Pupils, Parents and Carers – Summer 2022 GCSE Exam Board Advanced Information – The Dean Trust

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